Client Support Representative

Job Description

Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Our award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve our clients. Since launching in 2016, Luxury Presence has been trusted by over 50,000 real estate professionals, including over 20 Wall Street Journal Top 100 agents.
We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.
In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses.
*** Must be willing to work 9am-6pm PST ***
Essential functions of the role include

Live chatting with clients to assist them in real time
Answering incoming calls to resolve client questions and returning voicemails
Emailing with clients and providing them with frequent updates
Reporting technical issues to the product team
Supporting and assisting your teammates

You’re gifted at

Commanding software e.g. Salesforce
Building beautiful websites
Leading customers through software training
Communicating complicated technology to clients with expertise ranging from novice to advanced
Being a team player

You have

2-5+ years of experience working in customer service; website or real estate experience a plus
A deep sense of empathy for customers
The ability to be an out-of-the-box thinker and be resourceful
The drive to solve client problems with a high degree of quality and efficiency
A can-do attitude and brings positive energy to every task and interaction

You command

Teaching and helping customers
Curiosity: you love to dig into problems and find solutions
Start-up hustle & teamwork
Project management

$21.63 – $24 an hour
Plus a 20% bonus divided and paid out in quarters based on performance.
Who we are: Luxury Presence is the real estate industry’s most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.
Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 50,000 agents in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry’s most powerful brokerages.
The Los Angeles-based SaaS company raised $25.9 million for its Series B round and recently announced $19.2M Series B-1. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors.