Senior Strategic Account Executive

Job Description

This position is needed to sell Twilio solutions into high value existing customers of strategic importance. This person will play a key role in further growing the business within the EMEA region, with a particular focus on the UK market. The candidate will be responsible for the day to day management of a set of fast growing customers in the region. Focused mainly on solution cross and up-sell as well as organic revenue growth  The role includes sourcing net new opportunities.
Responsibilities
In this role, you’ll:

Service the fastest growing customers in the region.
Grow our revenue and gross profit share of wallet within your key account list.
Open doors to the purchase of Twilio’s products and services – including (but not limited to) voice, messaging, email, contact centre, account security software.
Maintain the highest levels of customer satisfaction.
Create pricing proposals, negotiate terms and manage the contract process.
Sell solutions to a technical and business audience.
Build trust and mutual respect with customers and peers.
Think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
Balance challenging priorities and handling multiple projects/deals at the same time.
Effectively forecast on a weekly basis, understand and maintain a sales pipeline and be accountable for a set of targets set by the business

Qualifications 
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required: 

10+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base within a CpaaS environment
History of working with accounts ranging from large multinational enterprise customers to SMB.
Demonstrated success by achieving quota on a consistent basis.
Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.
A solid understanding of financial reporting within a direct customer base – Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence.

Desired:

Ideally, you also have experience selling both to a business and technical audience.
Experience and understanding of working in the communications market is preferable.  Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.  Or have prior experience in a traditional telecommunications environment/business.

Location
This role will be remote and based in the United Kingdom or Ireland
Travel 
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.