Customer Relations Specialist II

Job Description

The Customer Service Rep’s (CSR) primary role is to key received order requests into multiple systems for internal and external order submissions. Compiling, verifying accuracy, and sorting information to prepare source data for computer entry. Entering customer orders to ensure complete customer satisfaction in a timely manner. Review the order for deficiencies or errors, correct any incompatibilities, and verify that the order submission is accepted. This role is a non-customer-facing position. Working with internal POC with limited to no interaction with customers. Requires a GSA background check working with Federal accounts.
The Main Responsibilities

Work independently on case orders and, at times, with other groups to request additional order information necessary to complete order submissions
Check source documents for accuracy
Verify data and correct data where necessary
Obtain further information for incomplete documents
Combine and rearrange data from source documents where required
Enter data from source documents into the computer systems and forms
Check completed work for accuracy
Comply with data integrity and security policies

What We Look For in a Candidate

Computer and technical skills – 2 or more years of experience including Microsoft suite
Attention to detail, multi-tasking, and problem solving
Telecom knowledge or background is preferred including managed services, Voice, Ethernet, DWDM, SRE, DIA, SD-WAN

Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$37,000 – $49,500 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY
$38,982 – $51,975 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI
$40,838 – $54,450 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.