Project Manager, Professional Services

Job Description

The Professional Services Project Manager will be responsible for building and supporting our customer projects within the Implementation Engineering group, in the Customer Success Organization. In this role you will craft and evangelize repeatable processes for delivering world class customer experiences. You will use your background in program Management, and cross-functional relationship-building to align Harness resources around the projects you are driving; Including Implementation Engineers, Product Engineers,  Technical Program Managers, Technical Architects, Partner and the Sales Organization.
As a Project Manager, the individual is tasked with supervising and coordinating customer projects along with managing a portfolio of projects. The main responsibility is to ensure the effective completion of client projects on or ahead of time, encompassing long-term strategic planning. Additionally, the project Manager oversees the overall project and provides strategic guidance to the team and clients.
About the role

Lead the delivery of multi-work stream professional services engagements with Harness’  largest strategic customers. Establish robust relationships with key customer stakeholders, including executive leaders, counterpart project/project managers, engineering, development, and security teams.
Develop a delivery methodology that combines agile and project management best practices. Clearly communicate this methodology to key customer stakeholders and lead its execution by coordinating efforts between Harness customers  and Harness internal teams.
Create and consistently communicate a project roadmap, highlighting dependencies and deliverables. Manage stakeholder expectations and secure approval for project milestones.
Define the project strategy, covering project justification, benefits, in-scope/out-of-scope projects, timeline, schedule, and resource allocation (including the number of implementation engineers or partner engineers).
Identify stakeholders, set project success criteria, and establish a work breakdown structure for all projects. Develop communication plans between projects and stakeholders, and define a project escalation path.
Collaborate closely with Account Executives/CSMs to define work streams when scoping larger customer projects. This may involve reviewing proposals or Statements of Work.

About you

Demonstrated expertise in project management, with the capacity to spearhead the creation, documentation, and implementation of complex DevOps software implementation projects
Proficient in crafting extensive programs, involving the formulation of objectives and essential metrics to evaluate and monitor project progress
Proficiency with forecasting and reporting project metrics
Bachelor’s degree in Business or engineering, or a related field
Demonstrable understanding of DevOps specific services and technologies
Ability to structure and lead Project Management Level meetings, including but not limited to the Weekly PM meeting
Ability to formulate, organize, monitor, and manage inter-connected projects
Ability to manage budgets and timelines for long-term projects
Develop long-term plans in collaboration with customers
You will be required to be Harness certified in the CI/CD/Platform

Work Location
This is a remote position from within the United States.
What you will have at Harness

Competitive salary
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
Monthly internet reimbursement

The anticipated base salary range for this position is $160,000 – $172,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: www.harness.io/company/careers.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.