Billing Specialist

Job Description

We’re currently looking for an experienced Billing Specialist to join our Finance team to work on Accounts Receivable, Billing Processes, and Collections. Much of our invoicing is automated, with some manual billing necessary. Candidates must have customer-facing experience and be comfortable working internally with Sales, Customer Success, Support, and Finance teams.
In this role, you’ll oversee the invoicing process for both new and long standing customers ensuring accurate and complete billing. Each customer is unique and your knowledge of their individual circumstances, budgets, and contracts will play a key role in facilitating strong and lasting relationships.
What you’ll do:

Create efficiencies in current billing processes and develop new processes to improve collections and customer satisfaction
Generate and issue invoices accurately and on time, according to contract specifications
Manage subscription billing cycles, including new subscriptions, renewals, upgrades, and cancellations
Provide customer-facing billing support and handle customer requests, including but not limited to billing statements, discrepancies, payment status, updating payment methods, managing payment plans, and general invoice and contract questions
Handle billing reconciliations as necessary, working closely with internal departments and customer to resolve any issues in a timely manner
Manage collections and delinquent accounts to involuntary churn
Work with Revenue Operations, Sales & Customer Success on maintaining accuracy between contracts and invoices
Work with the internal Product team to improve our automated billing processes and use learnings from Billing to help inform Product
Ensure all billing activities comply with company policies, legal requirements, and accounting standards (e.g., ASC 606)
Prepare regular reports on billing activities, outstanding receivables, and contract statuses and analyze billing data to identify trends, potential issues, and opportunities for optimization

Do you have what it takes?

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
Minimum of 1-3 years of experience in contract auditing and billing, preferably within a SaaS or technology company
Strong understanding of billing processes, contract management, and revenue recognition principles
Proficiency with billing and accounting software (e.g., Stripe, NetSuite, Salesforce, Zuora)
Exceptional attention to detail and strong analytical skills
Excellent communication skills, both written and verbal – English is a must
Ability to work collaboratively with cross-functional teams
Knowledge of ASC 606 revenue recognition standards is highly desirable
High sense of urgency and ability to be flexible given the situation
Willing to work as a team and put the team first
Growth mindset and a positive attitude

Our commitment to you:

We know your worth and will compensate you competitively.
Our unlimited PTO policy encourages every team member to take the time they need to unwind and recharge.
Your growth is our growth! We’ll provide you with access to best-in-class training, workshops, and conferences to help you develop and succeed in your role.
It’s a marathon, not a sprint. We make sure you have a clear growth plan to help you get to the next level at Uscreen.
100% remote – you can work from wherever your heart desires, as long as you have access to a stable internet and a conducive workspace.
We offer flexible parental leave to make sure you have enough time for your family.
Your home office should be ergonomic and inspirational to help you make some magic, so we’ll give you a generous WFH stipend to help you set one up. If WFH is not for you, we’re happy to pay for your coworking space.
We host virtual social events filled with fun activities to ensure you feel part of the Uscreen team.