Associate Customer Success Manager - German Speaker

Job Description

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
As an Associate Customer Success Manager at Deel you will:

Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function.
Build deep relationships and strategically navigate clients through their experience journey.
Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs.
Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions.
Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn.
Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager.
Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow.
Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams.
Be passionate about the Deel’s mission and the future of work, and always eager to understand our new products and features.

You will be successful if:

1-2+ years of experience within Customer Success or Account Management, handling challenging and complex customers or accounts.
Can demonstrate ownership, accountability and a willingness to go above and beyond.
You are a strong communicator and can manage and diffuse escalated and challenging situations quickly.
You speak, read and write in English and German fluently.
You are based within the EMEA timezone.

Bonus Experience:

You have worked in a diverse and global high growth start-up or scale up environment.
You are willing to join and progress from the ground up, you are not afraid of challenges and pace and you want to learn and develop quickly.

Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy

Provided computer equipment tailored to your role
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.