Sales Development Representative

Job Description

UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!
We’re a Series B tech startup with 100+ team members across the US. We’ve been recognized as a “Best Place to Work” multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.
POSITION SUMMARY:
As a Sales Development Representative, you will be seeking new business by contacting and developing relationships with our prospective customers. You will act as a first point of contact for our company. Your primary focus is to educate and set up meetings for business to business collaborations.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Be a key player in growing our business by producing highly effective and personalized outreach campaigns via emails and calls
Engage with prospects over email, phone, from free trial, event, webinar and content download leads to qualify and set appointments for Account Executives
Maintain active engagement with leads through informed, strategic, and creative follow-ups
Partner with marketing and product to deliver effective messaging and identify the best customer profiles
Expand knowledge of industry as well as the competitive posture of the company— and share this knowledge with the wider team
Build a solid understanding of the industry and sales process to spark meaningful conversations with prospects
Coordinate with Account Executives for client status updates
Update and maintain CRM database (Salesforce.com)
Achieve monthly quotas of SAO’s (Sales Accepted Opportunities)

EXPERIENCE:

Bachelor’s degree in Business a plus
1+ years experience in a similar role
Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.

KNOWLEDGE:

Inbound sales
Salesforce.com or a similar modern CRM tool a plus
Comfortable making up to 50 phone calls per day
High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
Passion for technology and a desire to make a major impact at a high-growth startup
A keenly developed competitive nature
Software sales experience a plus

DESIRED BEHAVIORS:

Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
Manages the workload – makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
Technically proficient – knows the role and has a solid familiarity with tasks and responsibilities.
Takes responsibility for own learning – knows personal strengths and recognizes development needs. Is open to feedback and always seeks to learn.
Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
Works collaboratively – shares information, fosters teamwork and contributes to a positive work environment where people want to come to work.
Display ethical character and competence – acts with integrity and intent, is accountable for own actions, behaves according to the company values.
Demonstrates UpKeep’s Core Values and Beliefs – We choose people over profit, We choose progress over perfection, and We choose grit over prestige.
Act as a good citizen of UpKeep.

This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. The base pay for this role is: $45,000 USD per year ($60,000 OTE).
Company History & Product:
UpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family’s garage!
Today, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime.