Healthcare Customer Service Representative

Job Description

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
What does a day in the life of a Healthcare Customer Service Representative look like?

Responsible for handling enrollment, benefits, and claims calls
Must be able to understand and empathize with customer needs
Must be able to resolve customer issues in a timely and efficient manner
Must have strong customer service skills
Must be inquisitive and have strong problem solving skills
Responds promptly and professionally to customer inquiries via phone, email, or chat
Follows up with customers to ensure that their issues have been resolved to their satisfaction
Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborates with other departments as needed to resolve customer issues
Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
Adheres to company policies and procedures
Meets or exceeds performance targets for related KPI’s
Performs other duties as assigned

What are the required qualifications of a Healthcare Customer Service Representative?

Must have high school diploma or equivalent
Must be 18 years or older
Previous experience in a customer service role
Strong communication skills, both verbal and written
Proficient in using computers and various software applications
HIPAA knowledge
Must be flexible to work a shift within 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off )
Must be able to meet the minimum PC specification requirements (BYOD – Bring your own device)

Having these qualifications are helpful, but not required

Medical or medical insurance background preferred
Call center experience handling healthcare accounts is a plus

$15 an hour
Ninja Perks and Benefits

Competitive compensation;
Medical, dental and vision insurance;
Paid time off, birthday leave;
Bonus and incentive plans;
Opportunities for skills training and personal and professional development;
Employee Referral Program;

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.