Tashi InfoComm Private Limited
Address: P.O Box # 1502, Samten Lam, Thimphu, Bhutan
Phone: +975 77889977
Website: www.tashicell.com
Job Title: Customer Care Executive
Report to: Regional Manager
Department/Unit: Marketing
Supervises: None
Purpose of the Department/Unit:
The Marketing Department is responsible for sales, promotion, advertisement, developing sales strategies, and providing after-sales services to customers.
Duties and Responsibilities:
- Handling customer queries and resolving complaints
- Sale and market company products and services
- Assist Regional Manager during marketing activities
- Maintaining and updating KYC
- Follow up on outstanding bills and defaulters of postpaid and internet
Working Conditions:
- Able to work under pressure
- Follow proper office time
- Follow shift system if applicable
Essential Qualification/Education: Class 12 passed
Desired Qualification/Education: N/A
Essential Experience: N/A
Desired Experience: Customer care and handling, sales, marketing, and related experience
Essential Training: N/A
Desired Training: Customer care and handling, sales, marketing, and related field
Job-related Skills and Abilities:
- Excellent communication skills
- Teamwork
- Problem-solving
- Planning and organizing
- Self-management
- Learning
- Active listening skills
- Customer service skills
- Interpersonal skills
- Leadership and management skills
- Time management
Personal Attributes:
- Proficient in English Writing
- Sound knowledge of financial implication and human resource management
- Creativity
- Self-learning
- Analytical and problem-solving skills
- Adaptable to any working environment
- Cooperative
- Honesty and integrity
- Positive attitude
- Up to date with both online and offline marketing trends
- Initiative & leadership skills
Physical Attributes:
- Height(ft.)
- Male: 5'5"
- Female: 5'2"
Job Location: Sipsu, Samtse
Employment Nature: Long-term Contract of five years and renewable based on performance
Grade: Equivalent to T2 step 9 of Technical Staff Group 2
Date of Joining: Will be informed via telephonic call
Remuneration
First year of service excluding probation period:
- Pay Scale: Nu. 15,081-377-18,851
- Basic salary: Nu. 15,081.00
- Medical Allowance: Nu. 1257.00
- Provident Fund: Nu. 1,508.00
- Corporate Allowance: Nu. 5,731.00
- Communication Allowance: Nu. 350.00
- Gross Salary: Nu. 23,927.00
From the second year of service:
- Basic salary: Nu. 15,458.00
- Medical Allowance: Nu. 1,288.00
- Provident Fund: Nu. 1545.00
- Corporate Allowance: Nu. 11,462.00
- Communication Allowance: Nu. 350.00
- Gross Salary: Nu. 30,103.00
Note:
- Salary packages from the 3rd year onward shall change based on Service Rules and Regulations of TIPL 2008
- Fresh and experienced candidates may both apply
Other Allowances and Benefits:
Other allowances and benefits like gratuity, leave, Leave Travel Concession, leave encashment, bonus, insurance, staff welfare, and mobile data shall be applicable as per the Service Rules and Regulations of TIPL 2008.
